Refund and Returns Policy

Last Updated: 2025

At ValuePort LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns under the following conditions:

Some items may be non-returnable, including but not limited to:

If an item is not eligible for return, this will be clearly stated on the product page.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method
Refunds are typically processed within 5–10 business days
Shipping fees (if applicable) are non-refundable, unless the return is due to our error

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Provide:

We will arrange a replacement or full refund at no additional cost.

If you haven’t received a refund yet:

To initiate a return or request a refund, please email:

Include:

Our support team will respond within 24–48 business hours with next steps.